Terms and conditions

1. Who we are and when these terms apply

Maretti Car Care is the name under which Maretti Services provides car care. Dutch Chamber of Commerce number 84334738; VAT number NL003949930B39. Correspondence address: Piet Heinstraat 116, 860, 2501 CW Den Haag, Netherlands. Email: info@marettidetailing.com. Telephone: +31 6 87595889.

These terms apply to new online bookings, quotes, detailing and memberships from 26 September 2026. The version provided when your contract is concluded continues to apply to that contract. Different arrangements must be recorded in writing. Mandatory consumer rights always prevail.

2. Your contract and the service provider

Your treatment, vehicle details, location, total price and payment obligation are shown before payment. A regular online booking is confirmed after successful payment of the deposit. A temporary reservation during checkout is not yet a confirmed appointment. Visits with maintenance benefits also require your separate confirmation and successful deposit payment.

Maretti Services is your contracting party for Maretti detailing, including work carried out by an assigned regional provider. An enquiry for external services such as glass, body repair, wraps or PPF is not a contract. You receive the provider’s identity, price and applicable terms before agreeing to a separate contract.

3. Vehicle details, prices and quotes

Provide an accurate registration, make, model, vehicle size, seat count, colour and treatment address. Automatically retrieved vehicle information may be incomplete; check it before booking. Consumer prices and the payment summary include VAT. Travel costs, selected extras and any last-minute surcharge are shown separately before payment.

A quote remains valid until its stated expiry, normally fourteen days. A starting price is not a fixed price for every car. The selected treatment and the car’s condition determine the work. Incorrect vehicle information or additional contamination may require a revised proposal. We only undertake additional work, a higher price or a different treatment with your prior approval. AI advice is supportive; the confirmed proposal and intake assessment determine the agreed work.

4. Deposit and final payment

For regular online treatments you pay fifty percent of the displayed total in advance. This is deducted from your final invoice and is not automatically non-refundable. Refunds depend on your statutory rights and section 7. The same deposit applies to maintenance visits with membership benefits. There is no automatic direct debit.

The balance is due after the work according to the invoice and previously agreed payment period. Payments use Stripe or a separately agreed method. For late consumer payment we first request payment and, where legally required, provide a free reminder allowing at least fourteen days from receipt. Interest and collection costs are limited by applicable law. Disputed amounts are assessed on their merits first.

5. Your statutory cooling-off period

Consumers entering a distance contract for a service generally have fourteen days to withdraw from the date of conclusion. No reason is required. Use ‘Withdraw from contract’ on our website, email, post or another unequivocal statement. Include your name, contact address and the booking, quote or membership concerned. No account is required for online withdrawal. We acknowledge receipt digitally. You may also use the model form in section 13; this is optional.

If you want work to start during the cooling-off period, we ask for your separate express request. If you then withdraw before full performance, only a legally permitted proportionate amount for work actually performed is due, provided we gave the required information beforehand. The withdrawal right ends after full performance only if you expressly consented to the early start and acknowledged in advance that full performance ends that right. Your statutory rights remain unaffected if the required information or consent was missing.

For a valid withdrawal we refund the amount due within fourteen days of your statement, using the same payment method unless you agree to another method at no extra cost. The commercial cancellation charges below do not replace or restrict this right.

6. Location, scheduling and performance

We bring the equipment needed for the agreed mobile treatment. You arrange permission to work at the location, lawful access, sufficient safe space and the location conditions communicated beforehand. Coating requires a suitable sheltered space and sufficient curing time. Head office is not a freely bookable treatment location.

Remove valuables and tell us about existing damage, repainted panels, vulnerable materials, technical problems and other relevant circumstances. We record relevant findings at intake. Unsafe conditions, unsuitable weather or an unsuitable workspace are discussed so we can find an alternative. We do not unilaterally change location, price or treatment contrary to your statutory rights. Traffic and travel may affect arrival; we communicate material delays and agree a solution.

7. Cancellation, rescheduling and no-shows outside the cooling-off period

Request changes as early as possible through My Maretti or our contact details. Outside an applicable statutory withdrawal right, regular treatments have these cancellation limits: more than seven days before the appointment, no cancellation charge; from seven days until 24 hours beforehand, fifty percent of the deposit; less than 24 hours beforehand or a no-show, up to the full deposit.

A first rescheduling between seven days and 48 hours before the original appointment can be free, to an available date no more than fourteen days later. Other changes are agreed separately; applicable charges are shown and confirmed beforehand. A request becomes a new appointment only once the schedule is confirmed. Exact boundary times are reviewed before charges are applied.

For maintenance visits with the two- or four-week benefit rate: cancellation at least 24 hours beforehand is free; less than 24 hours beforehand, up to 25 percent of the treatment amount; a no-show, up to fifty percent of the treatment amount. These are maximum amounts, not unconditional penalties. Where required by law we take account of work performed, costs saved, replacement bookings and reasonable loss. A lower amount legally due prevails. Changes caused by Maretti are not charged to you. Higher prices or additional work always require your approval.

8. Maintenance and Maretti Membership

Standalone Maintenance is intended for a car with a qualifying interior and exterior treatment within three months. Treatment history and the car’s condition determine eligibility; otherwise we discuss a Deep Clean first.

Maretti Membership provides automatic maintenance benefits per car, without subscription fees, a direct debit mandate or compulsory future visits. After a qualifying interior and exterior treatment or completed maintenance, a next treatment within two weeks uses the two-week rate, then up to and including four weeks the four-week rate, followed by the one-off maintenance rate within the three-month maintenance window. The actual treatment date determines the rate, not the booking date. Current prices and any travel charges are shown before you agree. Book yourself, or Maretti prepares a proposal for you to confirm and pay the deposit. No cancellation of unbooked future visits is required. Already confirmed appointments retain their recorded terms.

9. Results, coating and aftercare

We perform the agreed work with reasonable skill and care. Results also depend on the vehicle’s condition and history. Not every scratch, stain or defect can safely be removed; we discuss limitations before or during intake. Coating does not make paint scratch-proof, stone-chip-proof or damage-proof. Stated protection periods depend on the product, preparation, use and maintenance and do not promise protection from all damage.

Follow your personalised aftercare instructions. Coating needs the agreed sheltered curing time, at least twelve hours and preferably 24 hours unless the product requires more. Do not wash the car for the first seven days unless written product instructions specify otherwise. Any additional product warranty is described separately and does not restrict statutory rights.

10. Complaints and liability

Report a complaint or damage as soon as reasonably possible, preferably with photos and your booking reference. Missing a short reporting period does not remove your statutory rights. We acknowledge complaints and normally respond substantively within fourteen days or explain when we can do so. Allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue free of charge.

Maretti is liable under applicable law. These terms do not exclude liability for intent, deliberate recklessness, personal injury or non-excludable consumer rights. In circumstances beyond our control we first seek a solution; amounts received for work that permanently cannot be performed are refunded when the contract is terminated for that reason.

11. Accounts, photographs and privacy

Keep account access personal and report suspected misuse. My Maretti contains your vehicles, proposals, appointments and records. We process the necessary data under our privacy notice. Work photos support intake, performance, quality checks and complaints. Marketing publication uses separate permission where required; marketing consent is not a condition of service. AI vehicle images are illustrations, not evidence of the actual condition of your car.

12. Language, applicable law and disputes

We provide Dutch and English information and follow your recorded customer language for new quotes, invoices and automatic messages. Your specific written arrangements and mandatory rights prevail over translation differences. Dutch law applies without depriving consumers of mandatory protection applicable in their country of residence. Disputes may be brought before the court competent under the law. Contact us first so we can seek a solution.

13. Model withdrawal form

To: Maretti Services, info@marettidetailing.com, Piet Heinstraat 116, 860, 2501 CW Den Haag, Netherlands.

I hereby withdraw from the contract for the following service: …

Booking/quote/membership and contract date: …

Consumer name: …

Consumer address: …

Email for acknowledgement: …

Date: …

Signature: only when sending this form on paper.